Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges when ordering online?

Shipping is free for orders over R800. Less than R800 will be charged R100 shipping fee in total and not per single item.

How long will delivery take?

Delivery takes 5-7 working days after payment has been received

Which payment methods are accepted online?

We accept direct bank payment, Visa and Mastercard through a secure payment gateway from PayFast for South Africans

Shipping Information

The Courier Guy delivers directly to your door, so please provide us with a physical address that is normally occupied during office hours.

Please note that The Courier Guy will only deliver to a physical address and no P.O. Box addresses.

The Courier Guy requires that each and every delivery be signed and endorsed, as proof of delivery.

Returns

You have 21 days from the date of purchase if your product is faulty to return for an exchange/refund.

Returned items need to be unworn, unwashed and unaltered with tags still attached.

Make sure to send proof of your payment/order number for us to process.

Returned/exchanged after the 21 days from original order will not be accepted

Return address:

10 8th avenue
Melkbosstrand 7441
Western Cape

How to track orders

You will need to get in touch by completing the form requesting for the tracking number.

Once the tracking number is received you can track your order by visiting https://www.easytracker.co/thecourierguy

Refunds

Refunds will not include the cost of shipping if you have ordered the wrong size or want to exchange for a different style.

Sale items can not be returned for a refund/exchange.

Once we have received your item we will inspect it and notify you of the status of your return. Once your item is approved we will initiate a refund to your credit card (or original method of payment).

Do I receive an invoice for my order?

Yes, as soon as your payment has been received an automated invoice will be sent to the email you provided

Get In Touch With Our Team